Smartpill includes a setting that allow allows debug info to be logged for troubleshooting. You can turn debug mode on using PHP_Configure.
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- Locate the Smartpill support folder (see the table below for the support folder location).
- Look for a file named Config.txt in the PHP Support Config folder.
- Does the file exist? If yes, open it and add the following line: DebugMode="On", then save the file.
- If the file does not exist, download a copy here and put it in the PHP Support Config folder.
- Quit FileMaker if it's running.
- Launch FileMaker and look for the debug folder (either on your desktop if you're using FileMaker Pro or in the Extensions folder if you're using Server).
- Now you can open a support request using our service desk and send us the log files for review.
Smartpill support folder location:
| OS / Version | Path |
|---|---|
| OSX (Pro) | /Users/Username/Library/Application Support/Scodigo/Smartpill |
| OSX (Server) | /Library/FileMaker Server/Database Server/Extensions/Smartpill SE |
| OSX (Web Publishing) | /Library/FileMaker Server/Web Publishing/publishing-engine/cwpc/Plugins/Smartpill SE |
| Windows (Pro) | C:\Users\Username\AppData\Local\Scodigo\Smartpill |
| Windows (Server) | C:\Program Files\FileMaker\FileMaker Server\Database Server\Extensions\Smartpill SE |
| Windows (Web Publishing) | C:\Program Files\FileMaker\FileMaker Server\Web Publishing\publishing-engine\cwpc\Plugins\Smartpill SE |