Troubleshooting

Smartpill includes a setting that allows debug info to be logged for troubleshooting. You can turn debug mode on using PHP_Configure.

When debug mode is on, the plug-in will create a folder on your desktop named "Smartpill Debug Logs". Since Smartpill is multi-threaded, it will create separate log files for each thread.

If you turn debug mode on for server, a "Smartpill SE Debug Logs" folder will be created in the Extensions folder where the plug-in is installed.

If you're having trouble getting the plug-in to load, you won't be able to use PHP_Configure, but you can turn on debug mode manually, here are the steps:

1. Locate the Smartpill support folder (see the table below for the support folder location).
2. Look for a file named Config.txt in the Config folder.
3. Does the file exist? If yes, open it and add the following line: DebugMode="On", then save the file.
4. If the file does not exist, download a copy here and put it in the Config folder.
5. Quit FileMaker if it's running.
6. Launch FileMaker and look for the debug folder (either on your desktop if you're using FileMaker Pro or in the Extensions folder if you're using Server).
7. Now you can open a support request using our service desk and send us the log files for review.

Smartpill support folder location: